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Right choice for New Car Service

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Merry christmas from Halls Gully Automotive
Our Ferntree Gully workshop will be closed from COB on Friday 22nd December 2017 and will open for trading as normal on Tuesday 2nd January 2018. Ensure you book in your car service well in advance!  

 

Did you know that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Considering getting the most out of the end of year car sales or getting your new car ready for the holidays with a service? Here is some sound advice from Halls Gully Automotive in Ferntree Gully.
  

Obtaining a new car is one of the largest investments you'll likely make, so it is logical to do what you can to ensure its proper upkeep. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

Did you know that you have the right to decide who you would like to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You are not required to take the vehicle back to the dealer who sold it to you for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by a suitably skilled person and uses acceptable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Halls Gully Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Halls Gully Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Halls Gully Automotive will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the diversity between manufacturer, statutory and express warranties to ensure you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be over-ridden by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on the watch for new car dealers who try to incorporate “express” or “extended” warranties, often for free, when buying your new vehicle. As a general rule these ‘other’ warranties may include quite explicit restrictions or provisions, and can be written in confusing or unclear language. Many times these promises provide little or no additional benefits not already covered by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the vehicle.

Such promises are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or increased waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

 

Trading Hours: Open Monday to Friday 8:00AM to 5:00PM 

Specialist Car Services